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Email Etiquette Made Easy
Wow! Just
revised - November 2009
2009 4th
Revised Edition
Comprehensive Guide:
150+ pages of
information,
exercises, & activities
Electronic version (download now) =
$19
What a bargain!
Consider how much just one mistake in an email could cost you - lost
goodwill, lost professional image, or lost
revenue!
Don't be lost; order now!
For
TIPS
and excerpts from
the book - Read on!
*****
“After reading this book,
I saved several hours per week.”
--Amy F.,
Customer Service Manager
*****
Don't take a chance on committing
an
embarrassing mistake or blunder
with your colleagues or boss.
Don't
waste another valuable minute of
your time wondering if you're
sending
inappropriate emails.
“I've been putting your email etiquette book to good use!”
“ . . . I refer to your material so often.”
--Karen K,
Training Manager, Marriott International
Email Etiquette Made Easy
Content:
-
Learn to communicate professionally, and
save time by writing e-mail messages more effectively.
-
Avoid embarrassing e-mail blunders that
could jeopardize your credibility or cost you customers.
-
No theory here.
Discover practical techniques for improving your email
communication - with exercises to reinforce your learning.
"... a
wonderful book - clear, concise and
full of practical suggestions."
--Annette C., Service Manager,
London Special Educational Needs Mediation Service
Click here to order -
electronic version
(download now)
Email
Etiquette Made Easy Format:
This Comprehensive Guide (150+ pages) is
written in plain English with an easy-to-read format that lets you learn
in a hurry. Each chapter
contains a summary, so you can learn at-a-glance or reinforce what you
just read. The book is
filled with specific examples, exhibits, exercises, and samples that
allow you to apply what you’re reading. You can even use this
Guide as a training tool and teach others about email etiquette.
"Yes, I’m utilizing
much of my new learnings! Shorter email messages; abbreviated
signature for internal mail; really thinking through who I “cc”; not
sending “reply all” unless absolutely necessary. These alone have been a
great help to me to communicate more effectively. Thanks again.”
Maryland
Association of CPAs
Email
Etiquette Made Easy
Table of Contents
Chapter 1: Overview
(How to Use This Book - Fast!)
Chapter 2:
Before You Write the Message
(From the Depths of Despair to the Peaks of Productivity)
Chapter 3: Writing the Message
(Forget Shakespeare, Focus on
Efficiency)
Chapter 4:
Advanced Writing Techniques
(Be a Clear Concise Connie, Not
a Rambling Ray)
Chapter 5:
Formatting the Message
(Lookin' Good)
Chapter 6:
Greetings, Closings, & Contact Info
(Don't Be Shy!)
Chapter 7:
Professional Image
(Make a Profitable - Not Poor - First Impression)
Chapter 8:
Special Vocabulary
(Avoid Awful Acronyms and Jumbled Jargon
Chapter 9:
"Send" Tools that are . . . Good
(Use the Useful - Subject, Reply, Acknowledge, Wrong Person)
Chapter 10:
"Send" Tools that are . . . Bad
(Avoid the Annoying - Reply All, Urgent, Receipt Verify, Conflict)
Chapter 11:
"Send" Tools that are . . . Ugly
(Tangle with the Tricky - CC, BCC, Attach, Forward)
Chapter 12:
Choose the Best Method of Communication
(Email is Fast, But Carrier Pigeon Will Get Their Attention)
Click here to order -
electronic version
(download now)
There's NO RISK. If you aren't
satisfied,
we return your money. No hassles!
Do you really need to see more?
Okay . . .
Excerpts from Email
Etiquette Made Easy
"Writing the Message" -
To help visualize what an informational
message should look like, think about an upside down pyramid. It’s
wide/broad at the top. That’s where you put the general information.
Then the pyramid gets more narrow as you go down. Your message should
get more specific as you go along.
Kelly's Cool Tip
(The book is filled with these!) -
Put your contact information on documents
you send as attachments
With
an attachment, the recipient uses his/her own printer and paper. So,
there isn’t any identifying information on the pages. There’s nothing
to connect the document back to the email “cover letter” - unless the
reader also prints the email message and staples it to the other print
out. (Fat chance of that happening!)
Translation: There’s no contact information on the attachment! Your
name is no where on that printed page.
Reduce the Number
of Emails You Send/Receive
(Answer Decisively)
If someone asks if you’d like to schedule a meeting, don’t respond
“yes.”
Why not? Because you’ll spend the next ten minutes sending five more
emails to determine when and where.
Instead, be decisive. Make a recommendation. Here’s an example.
“I’m happy to meet with you. We can meet at my office. I’m available on
Tuesday at 2 p.m. or Thursday at 10 a.m. Which is better for you?”
What if the person isn’t available during either of those times? Guess
what! He or she will tell you. If the person IS available, you’ve just
checked one more thing off your To Do list - and it didn’t require 15
emails.
Responding to an Angry
Message
How do you avoid the temptation to hit the
“Reply” button and tell the sender exactly how you feel? Vent in Word.
Open an MSWord or other word processing document. Then, start typing
everything you’re thinking and feeling.
This is a great coping technique when you’re angry or upset. It’s also
safe because you don’t have to worry about hitting the send button too
soon.
You’ll feel better after you’ve told your poor computer exactly what you
think. Now, you’re better prepared to focus on the facts and write a
non-emotional response.
"... allowed me to see first hand the high quality of the E-Talk
seminar and speaker that I can bring to my members.” TN Society of
CPAs
Click here to order -
electronic version
(download now)
Fun
Quizzes & Exercises
(Regarding Spelling and Typos . . .
)
How
did you (do, dew) on the spelling quiz?
Don’t feel (too, to, two) overwhelmed if (you, ewe) didn’t do
(very, vary) well. (When,
win) it comes to these words, you don’t have to memorize all of (their,
they’re, there) meanings.
The (key, quay) is to use this quiz as a (cue, queue) to recognize which
words to look up. Remember
the spell checker won’t catch everything.
In fact, it may not catch anything at all.
Click here to order -
electronic version
(download now)
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