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The Key to Effective
Listening
This book is being revised.
To be notified when the new edition is available,
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This isn’t a boring book! This is an
Interactive Guide to learning with
more than 14 exercises and 13 examples.
You'll discover the #1, most important element in listening.
When you master this technique, your ability to listen will improve
significantly.
This 35-page guide to improving listening skills is
filled with practical techniques. The exercises will show you how to
implement these techniques. The action plans will help you develop
personal strategies to become a more effective listener.
“... actionable steps to
improve our listening skills. Thank you Kelly!” Campbell Soup
Sales Company
When you listen effectively, you can:
-
Avoid conflict
-
Improve relationships (with customers, colleagues,
and staff)
-
Strengthen teams
-
Decrease costly mistakes
-
Exceed customer expectations (internal & external
customers)
-
Eliminate misunderstandings & hurt feelings
-
Increase company productivity & profitability (no
more wasted time dealing with misinterpretations)
Who is this Guide for?
Can you afford to
misunderstand 70-90% of what your
customers or employees are saying? Of course, not! How do you avoid
this miscommunication? – improve your listening skills.
"Your focus on effective communication has already
enabled me to make improvements ...”
Executive Women International
This book is being revised.
To be notified when the new edition is available,
click.
What is “LUNA”?
It's the number one, most effective technique you can learn to improve
your listening skills. In this Guide, you'll discover what this acronym
means and how to use it to become a more effective listener.
“Your
‘LUNA’ technique on listening was the most valuable piece of
information I’ve ever gotten from a seminar.”
President, Huffman Publishing
This book is being revised.
To be notified when the new edition is available,
click.
This Guide is filled with practical
techniques and examples that relate to situations in the business and
professional world. No theory here!
Fun Quiz
How good are your listening skills? I
bet they aren't as good as you think they are. I've been conducting
seminars on listening skills for more than ten years. In that time,
only one person has ever gotten all the answers right!
Are you a good listener? Take the
fun listening quiz and find out!
This book is being revised.
To be notified when the new edition is available,
click.
Downloadable, electronic book
This is an "e-book." There's no waiting for the book
to arrive in the mail. You can access the information in just a few
minutes. And, you don't have to pay for shipping.
After you order, the book comes to your computer via
email automatically. You can read the book on your screen, save it, or
print it out.
This Guide is filled with
exercises, examples, and activities.
You'll immediately see how these techniques are relevant to
you, and you'll learn how to apply the techniques to become a more
effective listener and communicator.
“I know our group hinges on
customer service and we appreciate your help!” Fastball Internet
This book is being revised.
To be notified when the new edition is available,
click.
Note: You must have Adobe Acrobat Reader
in order to read this book. If you don’t have it, click below to access
it FREE.
To receive the Listening
Riddles and enter our contest,
request a subscription
to our newsletter "Great Communicating!"
This book is being revised.
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