Kelly Watkins is Founder
& CEO - Leadership Foundation for Arab Women
 Credentials
for Kelly Watkins, MBA
Kelly Watkins has witnessed leadership from awesome
to awful - all over the planet (on all 7 continents,). She is a consultant, professional speaker, and
author. In 1992, Kelly founded Expressive Concepts. We help
companies develop their leaders and improve their customer service -
in order to be more profitable and productive in a global market. We specialize in designing
customized, long-term programs (Leadership University or Customer
Service Institute). We use a variety of methods to help you
achieve your desired results: motivational speaking, consulting,
distance learning, training, etc.
Education
MBA (Masters in Business Administration) in
Marketing & International Business I
ndiana University Bloomington,
Indiana
B. S. with Distinction in Marketing with Departmental Honors
Indiana University Bloomington, Indiana
Current Professional Experience
(See below for list of Clients)
President & Owner, Expressive Concepts
Louisville, Kentucky USA
Founded in 1992
Offer consulting, speaking, and writing in the areas of leadership,
customer service, and communication. Services include conducting
in-depth needs assessments and then developing highly-customized
solutions to the identified problems. Solutions range from implementing
process improvement recommendations to providing consulting to offering
individualized executive coaching to creating customized training
programs. Distributor for DiSC Behavior Profiles since 1998. More than
20 years of speaking experience.
Author Credentials
Author of five books
Published hundreds of articles
Contributor to AME Info - the ultimate Middle East
business resource
Contributor to CAPITAL Magazine (Business to
Business for the Middle East)
Columnist for Convention South magazine (11 years)
Columnist for
SportsEvents magazine (3 years)
Former contributor to Business Women Canada magazine
Former contributor to Russian Business Journal
Editorial Advisory Board for Convention South magazine (5 years)
Graduate, Maui Writers Retreat
Developed 16 on-line courses - American Institute of Certified Public
Accountants
Association Leadership
Director,
Global Development for NAWBO (National Association of Women Business
Owners) (2009 - 2010)
Past President of National Speakers Association/Kentucky
Board of Directors for National Speakers Association/Kentucky (10
years)
Board of Directors for Business & Professional Women/River City (2
years)
Member of Business & Professional Women since 1992
Member of NAWBO since
1996
Chair-Elect, International Forum of NAWBO (2008 - 2009)
Board of Directors for NAWBO/Louisville (2 years)
Speakers Bureau Chair, NAWBO International Forum (2006 - now)
Member of American Society for Training & Development
Previous Professional Experience
Adjunct college instructor
Various colleges & universities
Both credit and non-credit courses include:
Business Communication, Career Development, Public Speaking &
Presentation Skills,
Hi-Tech Communication (email, voice mail, etc.)
Consultant to Travel & Hospitality school (4 years)
Provided individual consulting to CEO, as well as consulting for the
company. Offered
marketing expertise, created course curriculum, and
taught courses.
Honors & Awards
Served as one of only 100 United States delegates selected to attend
Canada/US Trade
Summit for Women Business Owners
Business First 40 under 40 Honoree
in 1998
Chapter Member of the Year for 2004 for National Speakers
Association/Kentucky
Partial Client List
Middle East
Marriott International
Women as Global Leaders
(sponsored by Zayed University)
Middle East Businesswomen Leaders Conference (at Burj Al Arab)
The Hotel Show
Dubai Human Resources
Forum
International Business
Womens Group
GCC Customer Care Conference (at Burj Al Arab)
Professional Speakers
Association - Middle East
International Federation
for Professional Speakers
Hospitality & Tourism
Holiday Inn
Connected International Meeting Planners Association - Thailand
Conference
Lindblad Expeditions
TradeWinds Resort
Outrigger Wailea Resort
IN Bowling Centers Association
Asian American Hotel Owners Association
Foodservice
Yum! (KFC, Taco Bell, Pizza Hut Restaurants)
Mobile Industrial Caterers Association
Foodservice Consultants Society International
Colorado Restaurant Association
Automatic Merchandiser
Route Driver & Sales Technician
Retail
The Kroger Company (National Grocery Store Chain)
Campbell Soup Sales Company
GreenTree Mall (Macerich Company - shopping malls)
Jefferson Mall (CBL Properties - shopping malls)
Automatic Merchandiser magazine
PartyLite
IT / Technology
Appriss, Inc.
LeapFrog Interactive Agency
MDL Information Systems
Northeast Utilities (IT Department)
Government
Small Business Development Center - Russia
Virginia Department of Transportation
Pennsylvania Middle District Court
US Department of Agriculture
Financial, Insurance & Accounting
InterAmerican Development Bank
American Institute of Certified Public Accountants
Deloitte & Touche
Kemper National Insurance
Reznick Group
Grant Thornton (CPA firm)
NationaLease
American States Insurance
Real Estate
Schuler Bauer Realty
Franklin Asset Management Co.
HUD (Housing & Urban Development)
J/R Architects
Dominion Homes
Glanz Plumbing Heating Cooling
Middletown Fire District
The Rouse Company (property management)
Institute of Real Estate Management
Manufacturing
Safetran Systems (Invensys)
Black & Decker
Purchased Parts Group
Syngenta Crop Protection
Viking Supply
KYA Quality Conference
Utilities
Louisville Gas & Electric (E.ON)
KY Association of Electric Co-ops
Southern Company Utilities
Easton Utilities
Medical
The Kroger Pharmacy
Abbott Laboratories
University of Louisville (Nursing Dept)
SHPS (Healthcare Management)
Colorado Chiropractic Association
National Association of Directors of Nursing
Total Woman Medical Facility
Koby Karp Doctors Eye Institute
IUS School of Nursing
John-Kenyon Eye Clinic
Associations
International Federation/BPW Conference in Italy
Business & Professional Women / Germany
Louisville Chamber of Commerce
Business & Professional Women/USA
Executive Women International
American Society of Quality
National Association of Women Business Owners
Perry County Chamber of Commerce
International Association Business Communicators
Education
Linden School District
Clemson University
International Travel Academy
University of Louisville Golf Team
Society of Travel & Tourism Educators
Spalding University
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Testimonials
Thanks again for your presentation at the Award Dinner. I think you
hit the mark perfectly!
Cheri C., Executive Director, Perry County Chamber of Commerce
"You really tailored your training . . . . I get so tired of
attending generic seminars. You kept my attention. Your information was
relevant and useful. Your examples were very applicable to hotels."
B. Daubner, MAI Integra Realty Resources Columbus
I just wanted to let you know how much I enjoyed the workshop on The
Key to Effective Listening,
This workshop has opened up a whole new
area of discussion for me with many of my colleagues and it has been
very beneficial."
Teacher, Linden School District
Thanks again for a great seminar! Everyone had very positive
feedback. Syngenta Crop Protection
It was a great conference and I am extremely happy with the results.
I certainly look forward to working with you again in the future.
M. Lynch, Conference Producer - Progressive Business Audio
Conferences
I attended your workshop last Thursday in Columbia. I want to tell
you that I used the format we used in class . . . and the results were
great.
C. Watson, American Society for Engineering Education
You really used our language and lingo. We felt like you knew our
business.
Gary S., Maryland Office of Legislative Audits
Kelly Watkins delivers energetic presentations that are inclusive
and interactive. She thoroughly researches the background of
participants in
her audience and customizes presentations to include specific industry
examples. A true pleasure to work with!
C. O'Brien, Foodservice Consultants Society International
I enjoyed your seminar. It was entertaining, educational, and
thought provoking. Debbie P.,
Bell South
Your presentation was right on target.
they learned a lot and the
information was pertinent to the issues they are facing today.
Alpha Xi Delta
Thanks for the wonderfully creative, high-energy speaking
performance you
gave
. It was the perfect finishing touch
. Spalding University
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